Last updated: June 30, 2026

This Privacy Policy describes how MaxCool Refrigerants, operated by HVAC REPAIR LLC. (the “Site,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from maxcoolrefrigerants.com, or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” mean any customer, website visitor, or other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The information we collect and use varies depending on how you interact with us. We may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information you submit through the Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other account-security information.
  • Customer-support information you choose to include in communications with us.

You may elect not to provide certain information, but doing so may prevent you from using some features or completing a purchase.

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device and browser information, network connection information, IP address, and information about how you use the Site and your account.

Information We Obtain from Third Parties

We may obtain information from vendors and service providers that support our WooCommerce store and Services, including hosting, analytics, customer support, fulfillment, shipping, and payment processors. Payment processors collect payment information such as card or bank details and billing address to process transactions. We and our service providers may also collect information through pixels, web beacons, software development kits, third-party libraries, and cookies when you interact with the Site, emails, Services, or advertisements.

Information obtained from third parties will be treated in accordance with this Privacy Policy. See “Third-Party Websites and Links” below.

How We Use Your Personal Information

Providing Products and Services

We use personal information to process payments, fulfill orders, send account and transaction notifications, create and manage accounts, arrange shipping, facilitate returns and exchanges, provide customer support, and provide other store functionality.

Marketing and Advertising

We may use personal information to send marketing and promotional communications by email, text message, or postal mail and to tailor advertising on our Site or other websites, subject to applicable law and your choices.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping account credentials secure. If you believe your account has been compromised, contact us immediately.

Communicating with You and Service Improvement

We use personal information to respond to you, provide effective customer support, improve the Services, and maintain our business relationship.

Cookies

Like many websites, we use cookies and similar technologies to power and improve the Site and Services, remember actions and preferences, run analytics, understand user interaction, and tailor services, products, and advertising. Third-party service providers may also use cookies in connection with services they provide to us.

Most browsers accept cookies by default, but you can set your browser to remove or reject them. Blocking cookies may negatively affect your experience and may cause features to work incorrectly or become unavailable. Blocking cookies may not completely prevent information sharing with advertising partners.

Our website recognizes the Global Privacy Control (GPC) signal where required. If we receive a GPC signal, we will treat it as a valid request to opt out of sharing or targeted advertising for the associated browser or device. Learn more at globalprivacycontrol.org. Other than GPC, we do not recognize other “Do Not Track” signals.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With vendors and third parties performing services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners that provide services or advertising in accordance with their own privacy notices.
  • When you direct, request, or consent to disclosure, including through social-media widgets or login integrations.
  • With affiliates or within our corporate group where necessary to operate our business.
  • In connection with a business transaction, legal obligation, subpoena, warrant, enforcement of terms, or protection of the Services, our rights, and the rights of users or others.

Categories disclosed may include identifiers and contact details, customer-record information, order and commercial information, customer-support information, Usage Data, and approximate geolocation derived from IP address or other technical measures. Recipients may include service providers, payment processors, fulfillment partners, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics about you.

Sale or Sharing for Advertising

As those terms may be defined under applicable privacy laws, personal information used for advertising and marketing may be considered “sold” or “shared.” Categories may include identifiers such as name, email address, and phone number; commercial information such as purchase records; and Usage Data. Recipients may include business and marketing partners. You may exercise applicable opt-out rights as described under “Your Rights.”

User-Generated Content

The Services may allow product reviews or other user-generated content. Content submitted to a public area will be public and accessible by anyone. We do not control who may access or use information you make public and are not responsible for its privacy, security, accuracy, use, or misuse.

Third-Party Websites and Links

The Site may link to third-party websites or platforms. If you follow a link to a site we do not control, review its privacy and security policies and terms. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites. A link does not necessarily imply endorsement.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. A parent or guardian of a child who provided personal information may contact us to request deletion. We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information may not be secure while in transit, so do not use insecure channels to communicate sensitive or confidential information.

Retention periods depend on factors including whether information is needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances:

  • Access or Know: Request access to personal information we hold, including how we use and share it.
  • Delete: Request deletion of personal information we maintain.
  • Correct: Request correction of inaccurate personal information.
  • Portability: Request a copy of personal information or transfer to a third party, where applicable.
  • Restrict Processing: Ask us to stop or restrict certain processing.
  • Withdraw Consent: Withdraw consent where consent is the basis for processing.
  • Appeal: Appeal a decision declining your request, where applicable.
  • Manage Communications: Unsubscribe from promotional emails. We may still send non-promotional account or order messages.

You may exercise applicable rights by contacting us below. We will not discriminate against you for exercising your rights. We may need information to verify your identity or an authorized agent’s authority before acting on a request, and we will respond within the timeframe required by law.

Complaints

If you have a complaint about how we process personal information, contact us below. Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local data-protection authority.

International Users

We may transfer, store, and process personal information outside the country where you live. If personal information is transferred out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, an applicable UK equivalent, or another lawful mechanism.

Contact

MaxCool Refrigerants is operated by HVAC REPAIR LLC. (EIN 81-0984246). Principal address: 3001 NW South River Dr., Miami, FL 33125. Email: support@maxcoolrefrigerants.com. Phone: +1 251 2976707.