Frequently Asked Questions

Everything you need to know about our refrigerants, shipping, ordering, and returns. Can’t find your answer? Our support team is one click away.

🏆 Product Quality & Certification

Are your refrigerants 100% virgin or reclaimed?

We supply 100% factory-virgin refrigerants. You can trust that our products are free from contaminants, moisture, and mixed gases, ensuring maximum cooling efficiency and protecting your clients’ valuable HVAC equipment from damage.

Do I need an EPA certification to purchase from you?

It depends on the product. Small self-sealing cans of R-134a and similar DIY automotive products can be purchased without certification. Bulk refrigerant cylinders are sold to EPA Section 608 certified technicians and trade accounts only, and we will ask for valid certification documentation before completing those orders.

How do you handle safety and regulatory compliance?

All shipments follow US Department of Transportation (DOT) hazardous materials regulations, and refrigerant sales are made in line with EPA requirements. Every cylinder we supply meets the safety and performance standards required for professional HVAC use.

🚚 Shipping & Delivery

How quickly will my order be processed and shipped?

We know that downtime costs you money. Most in-stock orders are processed and shipped within 1–2 business days. Once dispatched, you will receive a tracking number immediately so you can monitor your delivery in real-time.

How long does shipping take?

Retail orders are handled within 24 hours (Mon–Thu) and typically arrive in 1–7 business days via FedEx or UPS. Wholesale truck freight orders require 2–3 business days for freight scheduling and 2–10 business days in transit. See our Shipping Times page for full details.

What happens if my order is damaged during transit?

We package our cylinders securely to withstand heavy freight transport. However, if your order arrives damaged, simply document the damage with photos and contact our support team within 24 hours. We will expedite a replacement to ensure your project stays on track.

Can you deliver directly to my job site?

Absolutely. We offer flexible, nationwide delivery options. Whether you need cylinders delivered to your main facility or directly to a commercial job site, we ensure your refrigerants arrive exactly where you need them.

💲 Orders & Pricing

Do you offer bulk pricing or pallet discounts for large HVAC companies?

Yes, we provide highly competitive, cost-effective pricing for bulk orders and full pallet deliveries. If you are looking to stock up for the season, please reach out to our Client Support team for a customized wholesale quote.

How do I change or cancel an order?

Contact our customer service team or leave us a message as soon as possible. Once a tracking number has been generated and emailed to you, the order can no longer be changed or cancelled.

Can I request a W-9 form?

Yes. Contact our customer service team and we’ll provide it.

Do you offer a military discount?

Yes, we offer discounts for military personnel. Please contact our customer service team for details.

🔄 Returns & Exchanges

What is your return policy?

We stand behind the quality of our 100% virgin refrigerants. If you receive an incorrect or defective item, we offer a hassle-free return and exchange process. Please note that due to Department of Transportation (DOT) and EPA regulations, we cannot accept returns on opened or used cylinders.

How do I send an item back?

First, make sure the item is in its original packaging and keep the yellow cardboard box. Then contact our customer service team to confirm the return; we’ll issue a return slip with step-by-step instructions.